HSC VPN (GlobalProtect) updates

Starting June 27, use of HSC’s VPN (GlobalProtect) by faculty and staff will require a validated client machine certificate when connecting to the HSC network.

Most users access the HSC VPN using a device that is managed by HSC ITS. Devices that are managed by HSC ITS already have the needed certificates in place, although users may be prompted to select an updated certificate when making the initial connection.

Devices not managed by HSC ITS will receive a notification when connecting to HSC’s VPN that VPN connectivity is not available for unmanaged devices. If you are using an unmanaged device to connect through HSC’s VPN, please contact the HSC Help Desk for assistance. Devices connecting to the HSC VPN must meet WVU’s University-Owned Devices Standard.

Instructions for Windows and Mac users are included below. If you have any questions, please contact the HSC Help Desk at 304-293-3631, option 1, or helpdesk@hsc.wvu.edu.

Windows Users:

Mac Users:

Starting June 27, rather than choosing the certificate, users will be prompted for KeyChain access.  This will happen on each connection attempt unless the following steps are taken. For Mac users, we encourage you to obtain help with making these settings changes prior to June 27.

1. Search for Keychain in Finder and then Open the Keychain Access application 
2. To locate the Machine Certificate issued to Mac OS X Client in the System keychain, click on "System" under "System Keycahins"
3. Go to the "Certificates" table. Expand the > next to the certificate issue by WVU JSS
4. Right-click on the private key associated with Certificate and click Get Info, then go to the Access Control tab
5. Click '+' to select an Application to allow
6. Press key combination <Command> + <Shift> + G to open Go to Folder
7. Enter '/Applications/GlobalProtect.app/Contents/Resources' and press the 'return' key 
8. Scroll to find PanGPS and click it, and then press Add
9. Save Changes to private key
10. You will be prompted to enter your username and password for you mac to confirm/save these changes.